When the Business Analyst Meets AI: Smarter Process Optimisation
As organisations grow, their once-simple processes often turn into tangled webs of manual tasks, handoffs, and inefficiencies. What used to be smooth and predictable flow becomes slow, costly, and frustrating — for both teams and customers. That’s where AI and the Business Analyst make a powerful team. The analyst brings the human insight; AI brings […]
Business Analysis in the Age of AI: Why Guessing is Expensive
A large health insurance firm once decided to “fix” its slow claims processing system. So, they invested in a new automation platform. It cost six figures, promised AI-driven efficiency, and took 12 months to implement. After launch? Claims were still slow. The team was frustrated, IT was defensive, and the board wanted answers. Then someone […]
How AI and Business Analysts Are Transforming Customer Care
A few years ago, I watched a customer type into our website’s chatbot: “Hi, I can’t log in to my account.” The bot replied cheerfully: “Hello! Please type 1 for billing, 2 for payments, or 3 for technical issues.” The customer sighed, typed “3,” and was met with another menu. Five clicks later, the bot […]
Disruptive Technologies – The Future Is Here, Are You Ready?
Digital Transformation is a hot topic of late. While many organizations have already embarked on the digital business transformation journey, others are struggling to get it off the ground. For those that are still sitting on the fence, the clock is ticking. Disruptive technologies are drastically altering the business landscape and for the companies that are […]
Innovative Products To Inspire You
Cameras that see in the dark, drones that follow you home, AI that manages your phone. Below are some innovative products to inspire you: The world’s first virtual shopping center opened in Korea. All products are just LCD screens that allow you to order the items by touching the screen. When you get to the […]