What if we hired country leaders the way we hire CEOs?
As a Business Analyst and transformation professional, I spend a great deal of time discussing role clarity, governance models, accountability structures, risk management, and KPIs. And it has often puzzled me why we don’t apply the same organisational design thinking to national leadership roles. We require financial certification to manage a pension fund and psychological […]
What Many Digital Transformation Programmes Get Wrong?
It’s not onboarding, apps, or AI—it’s what happens when a customer wants to leave. Banks and financial institutions invest heavily in the beginning of the customer journey: slick onboarding apps, fast account opening, welcome emails, and polished marketing. But when it comes to the end of the relationship, the exit experience, many organisations revert to […]