What Many Digital Transformation Programmes Get Wrong?
It’s not onboarding, apps, or AI—it’s what happens when a customer wants to leave. Banks and financial institutions invest heavily in the beginning of the customer journey: slick onboarding apps, fast account opening, welcome emails, and polished marketing. But when it comes to the end of the relationship, the exit experience, many organisations revert to […]
Are staff layoffs a symptom of poor leadership ?
A well-known pharmaceutical company has recently announced serious job cuts in Ireland and worldwide. Quite a few more companies will most probably follow the suit. With the recession looming in the background, raising interest rates, and increased pressure on financial performance, downsizing a workforce seems like an obvious choice to many organizations. On paper, the […]