Staying competitive in today’s economy requires not only continuous re-invention of products, services and business models, but also continuous tweaking of your business processes and your information systems. Customer experience can no longer be ignored, because it affects the bottom line.
Unfortunately, it is no longer viable to take months to brainstorm ideas, write specifications, publish RFTs and ponder on the design.
Corporations have all the ingredients and scale to be innovative, but they usually kill their ideas by applying the same processes and governance structures as they do in the applications development stage. Instead, they could learn a lot from start-ups: ideate & prototype fast, get real customer feedback, accept failure and move on, instead of being obsessed with their business case.
Getahead Consulting can help you build a Customer Centric organisation by analysing your customers’ needs, re-engineering your business processes and helping you implement changes within your organisation.
- Business Analysis & Process Improvement including Feasibility studies, Cost/Benefit Analysis, Business Case evelopment, Business Requirements gathering, Process Mapping As Is and To Be, BPI/BPR, GAP analysis, Requests for Proposal preparation, Workflow design, UI Design/Improvement, Business Benefits realisation audits, KPIs definition.
- Project Management incl. project initiation stages and PID preparation, preparation of WBS and project plans, project costing and staffing , managing subcontractors and stakeholders (incl. offshore), ensuring project delivery within agreed timescale and budget. Experience in managing digital projects (software development, intranets, ecommerce) as well as marketing projects (e.g. re-branding, web design, digital marketing).
- Change Management – planning for change, personality mapping, communication plans, review/create new policies and procedures, reward strategies, training strategies, coaching/mentoring. We follow Prosci® ADKAR® Model for managing change.