Staying competitive in today’s economy requires not only continuous re-invention of products, services and business models, but also continuous tweaking of your business processes and your information systems. Customer experience can no longer be ignored, because it affects the bottom line.
Getahead Consulting can help you build a Customer Centric organisation by analysing your customers’ needs, re-engineering your business processes and helping you implement changes within your organisation.
- Business Analysis & Process Improvement including Feasibility studies, Cost/Benefit Analysis, Business Case evelopment, Business Requirements gathering, Process Mapping As Is and To Be, BPI/BPR, GAP analysis, Requests for Proposal preparation, Workflow design, UI Design/Improvement, Business Benefits realisation audits, KPIs definition.
- Project Management incl. project initiation stages and PID preparation, preparation of WBS and project plans, project costing and staffing , managing subcontractors and stakeholders (incl. offshore), ensuring project delivery within agreed timescale and budget. Experience in managing digital projects (software development, intranets, ecommerce) as well as marketing projects (e.g. re-branding, web design, digital marketing).
- Change Management – planning for change, personality mapping, communication plans, review/create new policies and procedures, reward strategies, training strategies, coaching/mentoring. We follow Prosci® ADKAR® Model for managing change.